RETURN POLICY
We are confident in the quality of our products and believe you will feel the same. However, we understand that sometimes things may not work as expected. We are delighted to offer a return for “in store credit” within 7 days of your order being fulfilled.
To be eligible for a return, items must have tags still attached and be unused, unwashed, and in their original condition. Your return will be refunded in the form of store credit only.
- Please note that we reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
- Additionally, items marked as Final Sale, and sale items, are not eligible for return.
To initiate a return, please email us at shop@emiliarey.com with your order number and the reason why you are returning. You must reach out within 7 days of receiving your order. The customer is responsible for the shipping and handling of all returned items.
DAMAGED/FAULTY ITEMS
Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier.
If your item or items get delivered defective, please email shop@emiliarey.com a photo of the defect along with your order number within 48 hours of delivery. We will promptly process your return and provide a refund in the form of store credit, a replacement, or a refund to your original payment method upon request.
LOST PACKAGES
We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.
ORDER CANCELLATIONS/CHANGES
If you would like to cancel your order, we can do so as long as the order has not packaged or shipped. Please email us at shop@emiliarey.com to cancel or change your order.